MANAGING WORKPLACE CONFLICT
Deal With Workplace Conflict?
Tips for Managing Workplace Conflict
Direct Discussion - How to Approach a
Co-worker Why We Avoid
Dealing With Conflict
Are All Conflicts the Result of Personality
Clashes or Poor Behaviour
Communicating in Conflict
Managing Anger - Yours and Others
Being Hard on the Problem - Not the Person
The Role of Assumptions, Perceptions and
Expectations in Conflict
Development of strong interpersonal
skills at all levels is fundamental to good management and a healthy
Achieving that goal requires employees to develop
and maintain effective working relationships.
Unresolved differences can damage working
relationships and our effectiveness in working
together. Have you ever:
Found yourself complaining about a
colleague to others and avoiding contact?
Woken up in the middle of the night or
had trouble sleeping because you were replaying
in your mind an unsatisfactory interaction with
Felt pessimistic about the success of a
project when you learned who you would have to
work with to get the job done?
People often are unsure about how to approach
others when there is a problem or concern. This
information was developed to assist employees
deal with workplace differences in positive ways.
A healthy work environment is where
employees feel respected; where differences are
resolved in ways that promote collaborative and
collegial working relationships as well as effective
and creative solutions to problems. Employees should actively address differences in the
workplace and make use of these resources to identify effective ways for taking action.
Vancouver Island University