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MANAGING WORKPLACE CONFLICT

Why Deal With Workplace Conflict?

Tips for Managing Workplace Conflict

Direct Discussion — How to Approach a Co-worker

Why We Avoid Dealing With Conflict

Are All Conflicts the Result of Personality Clashes or Poor Behaviour

Conflict Styles

Communicating in Conflict

Managing Anger — Yours and Others

Handling Criticism

Being Hard on the Problem — Not the Person

The Role of Assumptions, Perceptions and Expectations in Conflict

Let's Talk (pdf)


Handling Criticism

Think of criticism as an uncomfortable way to learn more about yourself and your impact on others.  Criticism is simply feedback that we may find difficult to hear but which we need if we are to expand our awareness of our impact on others.

The Johari Window is a diagram which illustrates why we need feedback. Increasing the "window pane" made up of what you know and what others know about you reduces any "blind spots" we might have — situations where others have information gained through their direct experience of our words and actions but we are largely unaware of their impact.

Johari Window

Johari Window

 

Listening to criticism and critically assessing what we are told is an important way to increase the size of the “window panes” of self knowledge and to reduce the size of the “panes” that reflect lack of self-awareness.

Tips for responding to criticism from others:

©Vancouver Island University