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MANAGING WORKPLACE CONFLICT

Why Deal With Workplace Conflict?

Tips for Managing Workplace Conflict

Direct Discussion — How to Approach a Co-worker

Why We Avoid Dealing With Conflict

Are All Conflicts the Result of Personality Clashes or Poor Behaviour

Conflict Styles

Communicating in Conflict

Managing Anger — Yours and Others

Handling Criticism

Being Hard on the Problem — Not the Person

The Role of Assumptions, Perceptions and Expectations in Conflict

Let's Talk (pdf)


Being Hard on the Problem — Not the Person

 

What is meant by the title of this section?  Often when we are feeling angry at what another person has said or done we see the person as the problem. We become very "hard" on that person and view what they say and do in a negative light. As long as we see the other person as the problem there is little chance of an improved working relationship.

When addressing workplace conflict it is important to analyze the issues from both your perspective and the perspective of the other person. The adage "walk a mile in my shoes" is appropriate when it come to conflict as it is important to have empathy and understanding of the other person's experience, not just our own. Following are some tips for analyzing the issues underlying the conflict.

©Vancouver Island University