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MANAGING WORKPLACE CONFLICT

Why Deal With Workplace Conflict?

Tips for Managing Workplace Conflict

Direct Discussion — How to Approach a Co-worker

Why We Avoid Dealing With Conflict

Are All Conflicts the Result of Personality Clashes or Poor Behaviour

Conflict Styles

Communicating in Conflict

Managing Anger — Yours and Others

Handling Criticism

Being Hard on the Problem — Not the Person

The Role of Assumptions, Perceptions and Expectations in Conflict

Let's Talk (pdf)


The Role of Assumptions, Perceptions and Expectations in Conflict

Our assumptions, perceptions and expectations have a powerful role in defining how we perceive a conflict and, if left unexamined, they will continue to have a detrimental impact on the conflict. A key part of the process of addressing a conflict with another person is to examine our own and the other person’s assumptions, perceptions and expectations and how they are impacting the working relationship.

Assumptions:
Perceptions:
Expectations:
©Vancouver Island University