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JOB MAINTENANCE

 

ASPECT'S GUIDE TO SUCCESS AT WORK

 

Job Maintenance

 

Introduction

Starting Out

Staying On Track

Moving On

Moving Up


Starting Out:

 

Before you start

First Day Guidelines

Demonstrating a Positive Attitude

Dress and Grooming

Know the People

Know the Organization

Reliability and Calling In

Shift Tracker

Questions that Need Answers


Before You Start

Here are some things you may need to consider:

Having this information before you start a job may save you worry, embarrassment or anxiety down the road. Along with the guidelines for your first day at work, it will ensure that you make a great first impression.


 

First Day Guidelines

You will probably be nervous your first day on a new job. That's natural. But try to be positive — expect good things to happen. These reminders will help you be more prepared, and preparation is a great way to combat "first day" nerves.

DO:

DON'T:

Follow these guidelines every day!


 

Demonstrate a Positive Attitude

Evaluate the messages you are sending others. Are you:

If you can answer most questions with a "yes", congratulations — you are making a great first impression! If there are some "no's" make a note of how you can demonstrate improvement in those areas.


 

Dress & Grooming

The positive attitude you display will be enhanced by the message you send out through your dress and grooming. Attention to the guidelines below will show your employer that you care about your job and the image you put forth.

Clothing:

Grooming:


 

Know the People

A great way to impress someone is to remember their name. That may not be easy if you have many new coworkers.

It could help to:

Note: Are first names sufficient or are there some people you should address more formally?

Staff List

Name
Position
   
   
   
   
   
   
   
   

 


 

Know the Organization

It is important, of course, to know who your boss is. But it is just as important to know who their boss is. Knowing where the real "power" lies is important.

You need to know:

  1. who makes what decisions?

  2. who can influence the decision makers?

  3. where do you fit in?

Start by keeping a simple list:

My boss 

 

His/Her boss 

 

Anyone higher?

 

Anyone equal to my boss? 

 

Who is between me and my boss? 

 

You may want to draw this information in the form of a chart — especially if you work for a large or complex organization. It will help you understand the "workplace politics" — and that will be helpful when you want to move up.

 


 

Reliability & Calling In

Regular attendance and being on time — that's reliability. And it is the single most important asset you can bring to a job. You may be the best baker, strongest swamper, or most efficient administrator, but if you are not at work when your employer needs you to be, none of that matters.

Remember: Poor attendance is one of the leading causes for dismissal.

There are, of course, situations that will keep you from attending or being on time. How you handle these situations is vital.

  1. Personally call your employer as soon as you know you will be absent or late. Give the reason and say when you will be there.

  2. If absent and your initial call was taken by a machine or a coworker, call your boss later. You must call in for each day you will be absent.

  3. When you arrive or return to work, go to your supervisor immediately and briefly apologize and offer to make up the time.

On the following pages there are sample scripts to lessen the negative effects of being absent or late. Keep important phone numbers handy.

 

Calling In: What to Say

Leaving a message:

"Hello, this is Nancy. I have woken up with serious flu symptoms, so I will not be in today. I will call Shirley soon after opening time."

"Hi, this is Bert. I just missed my bus, so I will be in 20 minutes late. I'm really sorry about this."

Calling back:

"Hi Shirley. I left a message early this morning, but wanted to call in person. Could you check my calendar? If I have appointments I will call and rebook. I will see you or talk to you tomorrow."

Arriving at work:

"Good morning, Shirley. Thanks for understanding about the two days I was sick. I will thank the others for covering for me. It's good to be back."

"Hi Dan. I am here now. Can I make up these twenty minutes at lunchtime or the end of the day?Thanks for understanding. It won't happen again."


 

Shift Tracker

If you work a variety of days and hours, it is a challenge to keep track of your shifts and payday cut offs. You may want to use a standard calendar, an electronic daybook or the following chart.

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Questions That Need Answers

Most questions can be answered on the spot, by supervisors or coworkers. Other questions arise that may need to be answered by a higher authority, by a union rep or by getting input or advice from an employment counsellor, a friend or relative.  Write down any concerns that you have.